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Our Vision

Our Vision: A civilized city based on progress and urban development.

Customer Service Charter

Our Success Story:

The Council is keen to be committed to providing excellent services that achieve customer satisfaction and to exceed their expectations, also to enhance the quality of services. This is achieved by measuring the success and quality of the current services through the implementation of several methods including the implementation of the integrated Quality, Environment, Occupational Health & Safety management system and customer satisfaction surveys, and compiling their observations and suggestions. The Municipality analyzes the collected data to identify which aspects of the services should be improved in order to adopt a proactive approach to service quality management and to meet our commitment to exceed your expectations

Our Commitment to You:

  1. We will cooperate with you with interest, respect and delight, in a way that fits our beautiful city Khorfakkan
  2. You will receive excellent, rightful and equal services
  3. We will handle your needs professionally and do our utmost to meet them
  4. We will provide our municipal services through a team that works cooperatively and understands your needs, and will be able to answer your queries, and provide you with accurate information and clear procedures
  5. We will provide you with the requirements of each service and the terms of delivery
  6. We will respond to your requests in time and without delay
  7. We will provide services at times and across channels that suit you as much as possible
  8. We will develop and improve our procedures to provide you with quick and smooth services
  9. We welcome your comments and suggestions, and we allow you to participate in improving our processes
  10. We will respond to your inquiries and complaints within 5 working days from the date of receiving them, and if you’re not satisfied with the solution you can escalate the issue to the concerned team

What we expect from you:

  1. Appreciate our employees and their efforts by treating them with mutual respect
  2. Prepare and submit all required identification documents in order to process your transactions smoothly
  3. Inform us with any required modification or mistakes in your data or services
  4. Inform us with any change in personal data or service requirement
  5. Respond to the customer service team inquiries to serve you better and on time

Social Responsibility:

  1. The Municipality of Khorfakkan works on delivering excellent services to all customers alike, specially people of determination, elders, ill people and people who don’t speak Arabic or English
  2. In order to achieve that, we will provide specialized teams of employees to handle their inquiries, complaints and to serve them from the comfort of their place when necessary